Refund policy
Effective Date: August 7, 2026
At PhotoMania Embrun, we stand behind the quality of our products and services. We want you to be satisfied with your purchase and encourage you to contact us if you have any concerns about an order.
Regular Merchandise
Unused, non-personalized merchandise may be eligible for a return within 14 days of purchase, provided that:
- the item is unused and in resalable condition;
- the original packaging and accessories are included, where applicable;
- proof of purchase is provided.
Approved refunds will normally be issued to the original payment method.
Some products may have specific return conditions, which will be communicated at the time of purchase.
Custom & Personalized Products
Because personalized products are made specifically for you, custom and personalized products are generally final sale and cannot be returned or refunded due to a change of mind, incorrect selection, or information supplied by the customer.
This includes, but is not limited to:
- custom photo prints and enlargements;
- canvas and wall art;
- framed prints;
- photo books and albums;
- personalized mugs and drinkware;
- personalized apparel;
- photo gifts;
- cards and invitations;
- other products customized according to customer specifications.
Before placing an order, please carefully review your selected size, quantity, images, text and personalization.
Defective, Damaged or Incorrect Orders
We want to make things right when an issue is our responsibility.
If your product is defective, damaged, materially incorrect, or was produced differently from what you ordered due to an error by PhotoMania, please contact us as soon as possible.
Depending on the circumstances, we may offer a replacement, reprint, repair or refund.
We may request photos or other information to help us assess the issue.
Customer-Provided Photos and Information
PhotoMania produces products using the files, images and information supplied by the customer.
We are not responsible for issues caused by:
- low-resolution or poor-quality images;
- blurry or pixelated source files;
- incorrect image orientation;
- customer-selected cropping;
- spelling or text errors supplied by the customer;
- incorrect personalization details;
- colour differences between a customer's screen and the final printed product.
Where reasonably possible, we may identify obvious image-quality or formatting concerns before production.
Refunds
Once an approved refund has been processed, the refund will normally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Your Consumer Rights
Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable Ontario or Canadian law.
If you have a concern with your order, please contact PhotoMania first. We will make every reasonable effort to find a fair solution.
Contact Information
Photomania Embrun
852 Notre-Dame Street
Embrun, ON K0A 1W1
Canada
Email: info@photomaniaembrun.com
Phone: (613) 443-3971
Opening Hours
Monday to Friday: 9:30 AM – 5:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: Closed
For alternative contact options, please visit our Contact Us page.
Photomania Embrun reserves the right to modify this Return & Refund Policy at any time without prior notice.